Wednesday, March 21, 2007

Chinese food with a spoon and the human/AI combo

Today I learned that vegetables will make you fat! Well, more accurately, I think I learned that people who measure calories in restaurant Chinese food dump the whole container into their measuring gizmo, including all the sauce that would get left behind either in the container or on the plate, resulting in quote-of-the-day quality advice:
-Hold the sauce, and eat with a fork or chopsticks to leave more sauce behind.
But the real quote of the day comes from my cell phone hunt. I chose to chat with the helpful staff on Verizon's website, and this is the conversation I had:

A Verizon Wireless online pre-sales specialist has joined the chat. You are now chatting with Alice
Alice: Hello. Thank you for visiting our chat service. May I help you with your order today?
You: Hi there, I'm an engineer and a guy. I like the chocolate phones, but I'm worried that I'll look like a bigger nerd than I am because the name 'chocolate' makes the phones sound like they should be 'chick' phones.
Alice: I'd be happy to help you with that.
Alice: You can call it the VX8500 if that sounds better.
You: So it was not designed specifically for the female demographic? You don't have any statistics on that, do you?
Alice: Keep in mind that you will receive an instant online rebate and a current promotion of free shipping. Your package will be delivered by Fed Ex with 2-5 business days. How does that sound?
You: Alice, not to get too personal, but are you an AI?
Alice: No, it is just the name that they gave the phone because the first one was black and looks like a candy bar.
Alice: Great selection. What made you choose this particular phone?
You: Well, Alice, I see that you are a fine AI and are not really programmed to deal with my insecurities, but it was fun anyway. Thanks!
Alice: Yes.
Alice: Several men have that phone.
Alice: I know several work here that has it and several order it online.
Alice: As long as you don't get the pink one I think that you will be fine.
You: Oh, ok. Thank you Alice, I do appreciate your help.
Alice: You will love that phone. With its minimalist-inspired style and silky-smooth slide design, the Chocolate offers a rich array of features that include V CAST Music, a glowing touch-sensitive keypad, superlative music/video player, luxurious 1.3 megapixel camera/camcorder, Bluetooth capabilities, and a microSD memory port for extra storage.
Alice: Are you going to be using the phone for business or personal use?
Alice: Is there anything else I can help you with today?
You: No, I'm all set, thanks.
Alice: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great day!

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